The retail industry was trying to adapt to the disruptive effects of online giants like Amazon even before the pandemic took hold. Since then, the impact of the crisis has dramatically changed how people shop and how retailers connect with consumers in a marketplace where conditions are constantly shifting. This new environment presents both challenges and opportunities,…
The pandemic has presented companies across the world with distinct workforce challenges. Businesses already operating online have had to quickly staff up to meet increased demand, while those in retail, hospitality and service industries have had to lay off or furlough customer-facing employees due to a lack of demand. And then there are the low-paid “essential workers” who are…
